Refund Policy

Last updated: August 11, 2026

Software access

NativePort grants access to the purchased software plan immediately after a successful checkout. If access is not delivered or the service is materially unavailable, contact us so we can investigate and provide an appropriate remedy.

Refund requests

Refund requests may be sent to hello@usenativeport.com with the purchase email and reason for the request. We normally respond within two business days. Requests are evaluated under applicable law, Polar's buyer terms, product usage, and the circumstances of the purchase.

Subscriptions

Cancel at any time through Polar's customer portal. Cancellation prevents the next renewal and does not automatically refund an elapsed billing period, except where required by law or where the product was not provided.

Polar's role

Polar is the merchant of record and may issue full or partial refunds, including proactive refunds intended to prevent chargebacks. Nothing in this policy limits non-waivable consumer rights.